Returns Policy
We are committed to providing quality products to our customers. If you are not happy with any aspect of your transaction with us, please get in touch within 7 days of delivery.
Contact us at or 09 9306268
Change of mind policy
We are unable to provide exchanges for refunds on these items for ‘change of mind’ purchases due to the risk of damage in transit.
Custom and Pre-Order Furniture
Production for our pre-order furniture begins immediately upon order. Please note that these orders cannot be cancelled, changed, returned or refunded because of a change of mind. Please choose carefully as we do not take any responsibility and are unable to provide a refund.
Faulty Item
If the item is faulty, not of acceptable quality or does not perform the function for which it is designed, Refined Living will meet or exceed its obligations under the Consumer Guarantees Act 1993.
If the goods have been damaged through misuse or if the damage is normal wear and tear, Refined Living is not obliged to accept the return or offer a resolution.
This policy is in addition to, and is not intended to limit, any rights or remedies you may have under the Consumer Guarantees Act. This policy does not impact your rights where a product may be faulty, damaged, or incorrectly supplied. If an item is faulty/damaged/incorrectly supplied, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Refined Living: 59 The Strand,
Parnell, Auckland 1010
09 9306268

Open hours:
  • Monday: 9am – 5pm
  • Tuesday: 9am – 5pm
  • Wednesday: 9am – 5pm
  • Thursday: 9am – 5pm
  • Friday: 9am – 5pm
  • Saturday: 10am – 4pm
  • Sunday: 10am – 4pm